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If you can't open kody.codes or get mail from us

Official Kody doc

Site won't load (NextDNS or similar DNS filters)

NextDNS and some other DNS filters only block .codes if someone turned on TLD blocking or another security list matched the domain. It is not blocked for every NextDNS user by default.

Fix: In my.nextdns.io → your profile → Allowlist, add kody.codes (that covers subdomains too). If .codes was added under Security → Block Top-Level Domains, remove it. Check Logs to see which rule fired.

Signup or verification email never arrives (Fastmail and others)

Our SPF, DKIM, and DMARC for kody.codes are set up correctly. Filters still sometimes junk or drop mail from a newer domain.

Fastmail (strongest fix): add *@kody.codes as a contact — mail from contacts skips greylisting and gets a clean spam score. If something already landed in Spam, open it and choose Not spam. Also check Blocked senders. Prefer Standard spam protection over Aggressive.

Any provider: check Spam/Junk, then whitelist kody.codes / noreply@kody.codes (exact steps vary). If you still get nothing, try social login on the signup page, or contact support with the address you used.

For support / agents

Ask for: provider (Gmail, Fastmail, etc.), whether mail was rejected vs silent, and if possible full headers or bounce text (X-Spam-score, X-Spam-sender-reputation on Fastmail).

Working with an agent? This page is also plain markdown at /docs/cant-open-or-get-mail.md, or load it over MCP with search({ entity: 'guide:cant_open_or_get_mail' }).